Refund policy

Return and Exchange Conditions

You can exchange the products you purchased from hueppi.co with another product within 30 days from the order date or request a return within 15 days.

To start your return or exchange process, please inform us by sending an e-mail to hello@hueppi.co to notify us.

After notification is made, please place the unused product you want to return into its undamaged original packaging. Any tags shouldn't be removed. Invoice sent to the customer with the shipment must be added to the package.

For international orders, return shipping costs are the responsibility of the customer. 

Refunds

Refunds are made in 10 week days beginning on the date your returned product depending on your bank. After the status of returned product is examined, you will be informed via e-mail. Refund will be made in the same method you use while you purchased the product.

Any shipping fees from the original delivery are non-refundable. The return shipment will be arranged via UPS and the return shipping cost will be deducted accordingly.