CUSTOMER CARE

Returns & Exchanges

Everything you need to know about returns, exchanges and refunds at Hueppi.

You may request a return within 14 days of delivery, or exchange your purchase for another product within 30 days.

How to start

Email us at hello@hueppi.co to let us know that you would like to make a return or exchange.

Please return the item unused, in its original undamaged packaging, with all tags attached and the invoice included in the parcel.

For international orders, return shipping costs are the responsibility of the customer.

If you would like Hueppi to arrange the return shipment, the applicable return shipping cost will be deducted from your refund.

Once your returned product has been received and inspected, we will notify you by email.

Approved refunds are issued to the original payment method within 10 business days, depending on your bank.

Any shipping fees from the original delivery are non-refundable.