Customer care
Questions, answered.
Everything you need to know about Hueppi rugs, from first steps to the washing machine.
Safety & health
Are Hueppi rugs non-toxic?
Yes. Every Hueppi rug is certified STANDARD 100 by OEKO-TEX®, which means it has been tested for more than 350 harmful substances. We colour our rugs with ecological, water-based dyes from Italy, so nothing harsh sits between your child and the floor.
Are your rugs safe for babies and toddlers?
Yes. Our rugs are made for real childhood: crawling, rolling, first steps and long afternoons on the floor. They are OEKO-TEX® certified, have a non-slip backing, and are thin and flat, so there are no deep piles to trap dust or crumbs.
Are Hueppi rugs hypoallergenic?
Yes. Our rugs are flat-woven, so dust and dirt have nowhere to hide, and they can go straight into the washing machine. The non-slip backing uses synthetic latex, which poses no risk for people with latex allergies.
Do the rugs shed or collect dust?
Our rugs are thin and flat, with no deep pile, so they hold far less dust than a traditional rug. A regular vacuum and the occasional wash keep them fresh. If a loose thread appears, simply trim it with scissors; please don't pull it.
Are they good for a child's sleep environment?
Yes. A clean, low-dust floor helps make a calm, healthy bedroom. Because Hueppi rugs are flat, washable and certified free from harmful substances, they are a gentle choice for nurseries and bedrooms.
What dyes and materials do you use?
Hueppi rugs are woven from GRS-certified, 100% recycled REPREVE® fibres. Colours come from ecological, water-based dyes of Italian origin.
Do your rugs have any certifications?
Yes. Our rugs are certified STANDARD 100 by OEKO-TEX® (tested for 350+ harmful substances), and our recycled REPREVE® fibres are GRS (Global Recycled Standard) certified.
Cleaning & care
Are Hueppi rugs machine washable?
Yes. Every Hueppi rug can go in a home washing machine. Spilled juice, muddy shoes, a little art project gone wild: wash it and start again.
How do I wash my rug, and at what temperature?
- Machine wash separately on a delicate cycle at 30°C.
- Use a washing machine with at least 8 kg (17.5 lbs) capacity.
- Use a liquid detergent. Do not use fabric softener or harsh chemicals, which can damage or fade the rug.
- Add laundry balls if you can; they help stop microfibres from washing out to sea.
- Dry flat.
Wash smart and wash less: blotting spills and regular vacuuming mean your rug rarely needs a full wash.
Can I tumble dry it?
No, please don't tumble dry. Lay your rug flat to dry; this keeps its shape and its non-slip backing in good condition.
How do I remove stains like juice, crayon, or paint?
Act quickly and blot gently with a clean cloth; never rub, which pushes the stain deeper. For anything that stays, machine wash the rug at 30°C with a liquid detergent. Avoid bleach and harsh stain removers.
Will the colours fade after washing?
Our water-based dyes are made to last through real family life. To keep colours bright, wash at 30°C on a delicate cycle, use liquid detergent, skip softeners and harsh chemicals, and dry flat.
How often should I wash a kids' rug?
Only when it needs it. Vacuum regularly and blot spills as they happen, then machine wash when the rug looks or feels like it needs a fresh start. Less washing is kinder to the rug and to the planet.
Play & everyday use
Is the surface flat enough for building blocks and toy cars?
Yes. Hueppi rugs are thin and flat-woven, so towers stand tall and little cars roll freely. The illustrations become roads, rivers and maps for imaginary worlds.
Are the rugs anti-slip? Do I need a rug pad?
Yes, every rug has a non-slip synthetic latex backing for extra safety, so most homes won't need a separate pad. The backing is durable: it won't dry out or break down over time.
Can I use it on carpet, wooden floors, or tiles?
Our non-slip backing works on hard floors such as wood, laminate and tiles, and on carpets too. Thanks to their thin structure, Hueppi rugs are perfect for layering on top of wall-to-wall carpet.
Is it soft enough for crawling and tummy time?
Hueppi rugs are flat and smooth rather than thick and fluffy. That makes them a clean, comfortable surface for crawling and play, and a stable base for first steps.
Can I use it with underfloor heating?
Yes, Hueppi rugs can be used with underfloor heating.
Will it hold up to pets?
Yes. With no deep pile, there's less for fur to cling to, and the whole rug can be machine washed when accidents happen.
Sizes & design
What sizes are available?
Most designs come in two sizes: 120 × 160 cm and 160 × 230 cm. Some designs are available in one size only; you'll find the options on each product page. As each rug is finished by hand, sizes may vary by ±5 cm.
How do I choose the right size for a nursery or playroom?
120 × 160 cm suits a cosy reading corner, beside a cot or bed, or a smaller room. 160 × 230 cm creates a full play zone in a playroom or larger bedroom, with space for siblings, friends and big building projects. Tip: mark the size on the floor with tape before you order.
Who illustrates your designs?
We collaborate with a growing community of illustrators who bring unique stories, characters and worlds to life through our rugs: mural artist Isabel Bourdillon, art educator Reysi Kamhi, surface pattern designers The Kids Design Consultancy, Charlotte Priou, Charlotte Janvier, EttaVee, Mia Charro and Sara Berrenson.
Will my child outgrow the design?
Our designs are made to grow with them. Maps, forests, oceans and night skies stay interesting from toddler years to big-kid adventures, and they sit beautifully in a grown-up home too.
Do you make custom sizes or designs?
No, we don't offer custom sizes or designs. You'll find the available sizes on each product page.
The brand
What does "Hueppi" mean, and how do you pronounce it?
Hue + happy = Hueppi. It's pronounced /ˈhjuː.pi/, "hue-pi", like the hue of a colour. Rugs + happiness, in one word.
Who is behind Hueppi?
Hueppi is a family business. We've spent generations working with textiles, and now we bring that experience and expertise to children's rugs: safe, healthy and playful, made for real childhood. From our family to yours.
Where are your rugs made?
Every Hueppi rug is made in our own factory in Istanbul, Türkiye.
Orders & shipping
Where do you ship, and how long does delivery take?
We ship worldwide from Türkiye. Orders are dispatched within 48 hours and travel with FedEx or UPS, depending on your destination. Delivery times vary by country and customs processing.
How much is shipping?
Shipping is calculated by destination and shown at checkout, before you pay.
Do I have to pay customs or import duties?
International orders may be subject to local import duties, customs fees and taxes. Unless stated otherwise at checkout, these are the customer's responsibility.
How can I track my order?
Once your rug is on its way, you'll receive a shipping confirmation email with your FedEx or UPS tracking link.
Returns
What is your return policy?
You can return your rug within 15 days of your order date, or exchange it for another design within 30 days. Email hello@hueppi.co to start. Please send the rug back unused, in its original undamaged packaging, with all tags attached and the invoice in the parcel.
For international orders, return shipping is paid by the customer; if you'd like us to arrange it, the cost is deducted from your refund. Once we've received and checked your rug, we'll email you, and approved refunds go back to your original payment method within 10 business days. Original shipping fees are non-refundable.
What if my rug arrives damaged?
We're so sorry if that happens. Email hello@hueppi.co with your order number and a few photos, and we'll make it right.
Gifting & business
Do you offer gift wrapping or gift cards?
We don't offer gift wrapping or gift cards, but every rug is wrapped with care and ready to arrive as a gift. Just leave us a note with your order. A Hueppi rug makes a lasting gift for a new baby, a birthday or a first big-kid room.
Can I become a reseller or stockist?
Yes, we'd love to hear from you. Email hello@hueppi.co and we'll send you our reseller catalogue.
Do you work with interior designers or nurseries?
Yes. We work with interior designers, nurseries and children's spaces. Write to hello@hueppi.co to talk about your project.
How do I get in touch?
Email us at hello@hueppi.co or say hello on Instagram @hueppi.co. We'd love to see your Hueppi at home.